We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email urging them to upgrade their email service. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you receive an email you are unsure of, please contact your Whidbey Telecom …
The Customer Experience Center in Freeland and the Bayview drive-thru will be closed after noon today, December 24 and all day tomorrow, December 25. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Tech Support never closes! Call 360-321-TECH 24/7. Happy holidays, friends!
We will be updating our internal software systems from 11pm Tuesday, October 29 through approximately 12am Wednesday, October 30. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Bayview tomorrow night, October 3. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – A network line to Hat Island was cut by another utility doing work in the area, causing a number of customers to lose service. Our technicians are working to resolve the issue as quickly as possible; repairs should be completed tomorrow. We thank you for your patience.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tomorrow night, September 11. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tonight, August 26. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Freeland tonight, August 21. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
We will be conducting system maintenance at 10:00pm Tuesday, July 23 that may affect your voice and network access. This maintenance is designed to have a minimal impact on operations. If you have any questions, please contact Tech Support 24/7 at (360) 321-8324 or email us at support@whidbey.net.
On Monday night, June 3, at 10pm we will be doing maintenance work on our corporate web server. Our website will be temporarily unavailable for a brief period. Our Technical Support Team is available 24/7 at 360-321-TECH (8324) or email support@whidbey.net.
We will be updating our internal phone systems from 11pm Tuesday, May 14 through approximately 3am Wednesday, May 15. During this 4 hour window customers will be unable to call in for technical assistance. If you have any questions, please contact us via email at support@whidbey.net
2:30 PM – ISSUE RESOLVED 2 PM UPDATE – We are still experiencing a system wide fiber outage. Some connection was momentarily restored about an hour ago. Our engineering team is working hard to get us all connected again. We will continue to post real time updates.
