Who will respond if there is an alarm?

In the event of an alarm, the local dispatcher will immediately call the point of contact listed on your Alarm Signal Response Plan, which you can download here and email to securityandalarms@whidbey.net.

The Alarm Signal Response Plan is your roadmap for who and where to reach you or your contacts in the event of an alarm event.  As you update the Alarm Signal Response Plan, Whidbey Telecom and your local emergency responders, recommend the following:

• Include at least one contact before police to reduce false dispatches.
• Provide more than one phone number for your emergency contacts if possible.  
• If there is information an emergency responder will need to access your home, please include it in the comments section. This might include the location of a lockbox or gate code.
• If there are issues emergency personnel should be aware of, please include those as well; for example, if the homeowner is hard of hearing or blind.

How often should I update my call response plan?

Your emergency callout plan should be reviewed and updated every two years for maximum accuracy. We need to make sure we can quickly reach you in the event an alarm triggers. If there are any changes to your personal information, please contact us at securityandalarms@whidbey.net to inform us of the changes. This includes if you change your mobile number or discontinue your landline.

Your emergency callout plan should be reviewed and updated every two years for maximum accuracy. We need to make sure we can quickly reach you in the event an alarm triggers. If there are any changes to your personal information, please contact us at securityandalarms@whidbey.net to inform us of the changes. This includes if you change your mobile number or discontinue your landline.

What kinds of emergencies does your alarm system cover?

Our services include fire and burglary alarms and motion detectors. We also monitor for environmental threats such as dangerous carbon monoxide levels, gas detection, flooding, and cold or severe temperatures.

Do I need a separate phone line for monitoring?

No, a separate phone line is not necessary. In the event of an alarm, the system will seize your phone line for a few seconds to communicate with our monitoring center. You can also choose to go cellular or over internet.

Do I have to pay a monthly fee to rent the equipment?

No. There is a one-time charge to purchase the security equipment from us; after that it is yours to keep. A yearly commitment may be required. There is a monthly monitoring fee which pays for our local, 24/7 monitoring service. This fee varies depending on your service plan.

What should I do if I accidentally set off my alarm?

If you accidentally set off your alarm, please call (360) 321-4442 and let us know it is false and that all is well. Please do not wait for us to call out. Our main concern is your safety, and the sooner we can be assured of that, the better.

Will my alarm still work if there is a low battery alert?

Yes, the system works on the house power, not the battery. The system battery is a back-up should the power go out. It is still advised that you change the battery as soon as possible. Please call us prior to changing the battery; this way we can put your account in “test” to avoid any false signals.

*For other questions regarding Security & Alarms, please call 360-321-4442.