Network maintenance scheduled for areas of Langley on November 2 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Skagit Head, Sandy Hook and Point Roberts on October 28 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
We will be upgrading our internal phone systems on October 26th from 12am to 5am. Customers calling in to either Customer Service or Tech Support may experience brief interruptions during these hours. This maintenance will not affect or interrupt external telephone service for customers. If you encounter trouble when calling in, you can email Tech Support at support@whidbey.net.
Network maintenance scheduled for areas of Bayview and Clinton on October 26 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG Fiber Network customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
One of our upstream internet carriers will be performing maintenance work; this maintenance is outside of Whidbey Telecom control. During this period, there is the potential for disruption of internet service of up to one hour.
Network maintenance scheduled for areas of South Whidbey on Wednesday, April 21 beginning at 11:55 pm through Thursday, April 22 12:20 am. Downtime should be 15 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-TECH (8324).
On June 3, 2020 Whidbey Telecom and all subsidiaries will transition billing systems. Once the system downtime is complete the new billing system can be found at www.whidbeytel.com/smarthub. For questions about this transition please contact customer service M-F 9am-5pm 360-321-1122
Network maintenance scheduled for areas of Freeland and Langley on May 21 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Swede Hill and Sandy Hook on May 20 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Network maintenance scheduled for areas of Bayview and Clinton on May 19 beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
Whidbey Telecom will be performing routine maintenance on The BiG GiG Fiber Network. Starting on Thursday, April 30th at 00:01 AM, you can expect interruptions of up to 15 minutes on your fiber-connected internet and phone service. Maintenance should be complete be 02:00 AM, Thursday morning.
Network maintenance scheduled for areas of Freeland and Clinton on February 27th beginning at 12:00 am. Downtime should be 10 minutes or less. BiG GiG customers will experience a brief loss of internet and/or phone service. If you have any questions, please contact Tech Support at 360-321-8324.
