We will be updating our internal software systems from 11pm Tuesday, October 29 through approximately 12am Wednesday, October 30. Tech Support will be unable to take calls during this time. If you have any questions, please contact us via email at support@whidbey.net.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Bayview tomorrow night, October 3. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tomorrow night, September 11. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Langley tonight, August 26. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
RESOLVED – Infrastructure maintenance is scheduled for our fiber network in Freeland tonight, August 21. Fiber customers may experience a brief interruption in internet and voice service between 11pm and 12am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
We will be conducting system maintenance at 10:00pm Tuesday, July 23 that may affect your voice and network access. This maintenance is designed to have a minimal impact on operations. If you have any questions, please contact Tech Support 24/7 at (360) 321-8324 or email us at support@whidbey.net.
On Monday night, June 3, at 10pm we will be doing maintenance work on our corporate web server. Our website will be temporarily unavailable for a brief period. Our Technical Support Team is available 24/7 at 360-321-TECH (8324) or email support@whidbey.net.
We will be updating our internal phone systems from 11pm Tuesday, May 14 through approximately 3am Wednesday, May 15. During this 4 hour window customers will be unable to call in for technical assistance. If you have any questions, please contact us via email at support@whidbey.net
Infrastructure maintenance is scheduled for our fiber network on South Whidbey and in Point Roberts on February 13. Fiber customers will experience a brief 10 minute interruption in internet and voice service between 12am and 1am while we upgrade service equipment. Please contact Tech Support with questions at 360-321-8324.
Network maintenance is scheduled for 11:30pm tonight, May 24, 2023. We anticipate a brief interruption in internet service, lasting approximately 5-15 minutes.
On April 18th at 11pm we will be migrating our Call Center and Customer Experience Teams to a new system. Calls to those teams will be interrupted for a brief moment. Thank you for your patience.
Infrastructure maintenance is scheduled for our fiber network in Freeland. Fiber customers will experience a brief 5-10 minute blip in Internet and voice service between 10pm Monday, March 6 through midnight March 7 while we upgrade service equipment. Please contact Tech Support with questions 360-321-8324.
