Service Notification: Outage Alerts

On Monday, November 22 at 2:20AM a small group of fiber customers went offline when a redundancy failed. Service was restored within 50 minutes.

RESOLVED – Portable generator on site to restore power. One section of our network in the Fox Spit area is down due to loss of power. Approximately 42 customers will have no access. Our engineers are working on repairs now and we will post again when the issue has been resolved.

RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.

RESOLVED – One of our fiber paths to Point Roberts may have been impacted, causing reduced bandwidth capacity for all of Point Roberts customers. Currently working with Bell Canada to determine the cause of the issue and to find a resolution.

RESOLVED – A small group of South Whidbey telephone customers may be experiencing phone outages when trying to make a long distance call outside of the Whidbey Telecom network. Some 800 numbers may also be affected. This outage is part of an AT&T/Ziply outage and is outside of Whidbey Telecom control.

RESOLVED – A main switch was experiencing issues, causing some BiG GiG customers to lose internet service. Service has been restored.

RESOLVED – We are experiencing an Internet service outage in Point Roberts due to a construction issue. Repairs are underway now, no ETA for restoration of service. We will update as soon as a field crew has assessed the damage.

RESOLVED. A small group of South Whidbey telephone customers may be experiencing phone outages when trying to make a long distance call outside of the Whidbey Telecom network. Some 800 numbers may also be affected. This outage is part of an AT&T/MCI (Verizon) outage and is outside of Whidbey Telecom control.

RESOLVED: SERVICE RESTORED Washington is experiencing a statewide 911 outage. Please use these local contact numbers in an emergency: North & Central Whidbey | 360-679-9567South Whidbey | 360-321-4400Camano Island | 360-629-2224

Recently there have been incidences of hoax emails fraudulently using the Whidbey Telecom name. This scam email claims to be from Whidbey Telecom Webmail and tells customers that their email service will be discontinued and they must upgrade. THIS EMAIL IS FAKE. Do not click on any of the links in the email and do …

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RESOLVED – If you are still experiencing any issues please call 360-945-1122. Vehicle vs. Pedestal – approximately 400 customers will have no access. Working on repairs and routing traffic now. Restore information asap.

RESOLVED – Please remind your email recipient to add your email address to their address book/contacts.  Should you continue to have issues with undeliverable mail, contact Yahoo/AOL/AIM customer service. We are aware of some email being delayed for up to 48 hours. The email delays are with Verizon Media, which affects Yahoo, AOL, Verizon.net and Netscape.net. …

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