Service Notification: Outage Alerts

RESOLVED – Some customers may be experiencing a delay when trying to send email. We appreciate your patience as we work to resolve this issue. Thank you.

RESOLVED – UPDATE 5pm: Services have been restored. Customers in the Freeland area may be experiencing an outage in their services. Repairs are underway and we expect the outage should be resolved soon.

RESOLVED – We are aware of an issue with our email server. Our engineers are working to resolve the issue now and we thank you for your patience. Please expect longer wait times when calling Tech Support, and check the website and Facebook for updates.

We are experiencing a widespread issue with email. Customers who check email via email clients such as Apple Mail and Thunderbird may be unable to send and receive new mail. This is NOT affecting Webmail, so we recommend checking your email from our webmail site while our admins correct the problem. We are working to …

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RESOLVED – We are aware of an issue with our email server. Our engineers are working on it now and we will post again when the issue has been resolved. Thank you for your patience.

RESOLVED – The Engineering Team is currently working to resolve an intermittent internet service disruption. The team will work overnight to reboot and reset all systems to resolve the issues. Thank you for your support during this system disruption. The tech support team is resolving issues as they arise. Please call tech support if your …

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Bell Canada experienced another circuit outage, resulting in reduced data and voice capacity to Point Roberts customers. This outage is out of our control. We are working with Bell Canada to determine the cause of the issue and to find a resolution. Please expect longer wait times when calling Tech Support, and check the website …

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RESOLVED – There is a service outage on Fish and Alpha in Freeland due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates.

RESOLVED – There is a service outage in the Double Bluff area due to equipment damage from a mower. Repairs are underway and the outage should be resolved soon. We will post updates.

RESOLVED – Ziply sustained damage to their network due to a fallen tree. This wide outage impacts several carriers including Comcast, Verizon, Ziply, AT&T, etc. This also impacts Whidbey Telecom telephone Long Distance customers. This outage is out of our network and out of our control. We are monitoring the situation; Ziply advises repairs are …

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RESOLVED – Our Internet and mail services went offline briefly while doing maintenance on our internal systems. The issue has been resolved and service restored.

RESOLVED – A small group of telephone customers that have chosen CenturyLink as their long distance provider are experiencing an issue making long distance and toll free calls from their Whidbey Telecom landline. Some 800 numbers may also be affected. This outage is part of a Century Link outage and is outside of Whidbey Telecom …

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