RESOLVED – Outside carrier circuits are down, which are impacting our telephone customers. Calls going to AT&T, Verizon, Ziply customers, and Comcast are impacted. Tickets have been opened with Ziply to investigate. This outage is outside of Whidbey Telecom control and we are working with Ziply engineers to resolve the issue. Thank you for your …
A small number of fiber customers in Bayview may be experiencing an outage due to complications from this morning’s scheduled maintenance. Our technicians are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland will be closed today, February 6. The Bayview drive-thru and the Point Roberts office both remain open. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system …
RESOLVED – Updated, Ziply has reported a cut in their fiber optic cable. Repair work is ongoing. Customers making long distance calls from their Whidbey Telecom landline across AT&T, Frontier, and Verizon circuits may experience an issue. This issue is part of an outside carrier outage and is outside of Whidbey Telecom control. We are …
RESOLVED – A network line to Hat Island was cut by another utility doing work in the area, causing a number of customers to lose service. Our technicians are working to resolve the issue as quickly as possible; repairs should be completed tomorrow. We thank you for your patience.
2:30 PM – ISSUE RESOLVED 2 PM UPDATE – We are still experiencing a system wide fiber outage. Some connection was momentarily restored about an hour ago. Our engineering team is working hard to get us all connected again. We will continue to post real time updates.
RESOLVED – We are experiencing issues with our internal systems that are affecting SmartHub, our pay by phone systems, and other communications services. Our techs are working to resolve the issue as quickly as possible. We thank you for your patience.
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, February 27. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
Our Freeland Customer Support office will be closed Wednesday, February 14. Please use the drop boxes in Freeland or Bayview to make a payment. Phone Customer Support at 360-321-1122. Tech support is available 24/7 at 360-321-8324.
RESOLVED – AT&T and Ziply report their circuits are intermittently down, which may affect a small group of telephone customers. Customers making long distance and toll free calls from their Whidbey Telecom landline across these circuits will experience an issue. This outage is part of an AT&T outage and is outside of Whidbey Telecom control. …
Due to the icy road conditions and for the safety of our customers and employees, the Customer Experience Center in Freeland and the Bayview drive-thru will be closed today, January 18. You can make secure payments online through SmartHub or pay by phone by calling our toll-free phone payment system at 833-410-0491. Stay safe on …
4:10PM Network restored. If your router doesn’t reconnect please power cycle. If you continue to have an issue call tech support 24/7. 360-321-TECH. Customers in Clinton and surrounding area may be experiencing intermittent internet and telephone issues. We are working to fully resolve the service issue and will update as we learn more.
